EQ Saturday Sapience #89
Equity Intelligence 19th October 2024
The adoption of AI is surging in call centres, Nobel winner Daron Acemoglu’s three-point roadmap for India’s tech leadership, India becomes the second-largest supplier of restricted technology to Russia and From bytes to bullion – the implications of Google Pay’s entry into gold loans.
- Customer service is one of the few industries where the use of generative AI is already taking root. In a survey of customer-service executives published earlier this year by Gartner, a research firm, almost half said that AI customer assistants would have a significant impact on their organisations in the next 12-18 months… Read more
- Daron Acemoglu, Simon Johnson and James Robinson (AJR) were recently awarded the Nobel Prize in Economics for their work on the role institutions play in driving a nation’s prosperity… During our discussion, Acemoglu suggested a multi-faceted approach for India to become a leader in tech development. For this, he said, the country should focus on: (a) moving beyond being a talent nation to driving greater product innovation, (b) strategically navigating the global tech landscape through alliances, and (c) advocating a pro-human direction for technology domestically… Read more
- India becomes the second-largest supplier of restricted technology to Russia... US State Department announced that concerns would be reiterated to Indian government officials… Read more
- Google Pay’s push into the gold loan market by partnering with Muthoot Finance could redefine access to credit for millions. But with gold financing space already under RBI’s scanner, the entry of Big Tech only raises the stakes. Can regulations keep pace with innovation?... Read more
- “Gambling is a tax on ignorance. People often gamble because they think they can win, they're lucky, they have hunches, that sort of thing, whereas in fact, they're going to be remorselessly ground down over time.” —Edward Thorp
